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Observe.AI

AI quality assurance across every contact center interaction

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The most recently approved AI tools people use as an alternative to Observe.AI (AI quality assurance across every contact center interaction), newest first.

Talkdesk
Talkdesk

AI-powered cloud contact center platform

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Forethought by Zendesk
Forethought by Zendesk

AI support automation and ticket intelligence acquired by Zendesk

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Chatbase
Chatbase

Build a custom chatbot trained on your own content

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Freshdesk
Freshdesk

Cloud customer support with Freddy AI ticket automation

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Balto
Balto

Live AI coaching for call center agents mid-call

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Zendesk
Zendesk

Customer service platform used by 100,000+ companies, AI-enhanced

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Intercom
Intercom

Customer messaging platform with an AI agent that resolves tickets

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Drift
Drift

Conversational marketing chatbots for B2B websites

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Kustomer AI
Kustomer AI

CRM-powered support platform, now part of Meta

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Gorgias
Gorgias

AI customer support helpdesk built specifically for ecommerce

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