Balto

Looking for a tool like Balto (Live AI coaching for call center agents mid-call)? Below are 8 AI tools people use as an alternative to Balto, ranked by leaderboard position. Each one is approved by our editors and worth comparing before you decide.

Observe.AI AI quality assurance across every contact center interaction

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Chatbase Build a custom chatbot trained on your own content

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Zendesk Customer service platform used by 100,000+ companies, AI-enhanced

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Freshdesk Cloud customer support with Freddy AI ticket automation

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Forethought by Zendesk AI support automation and ticket intelligence acquired by Zendesk

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Talkdesk AI-powered cloud contact center platform

Aug 17

Intercom Customer messaging platform with an AI agent that resolves tickets

Aug 17

Drift Conversational marketing chatbots for B2B websites

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