That Was AI

THAT WAS AI is a smart AI customer-service agent built for Shopify stores. Your store is always open, but your support team can't be — and every unanswered call is missed revenue and lost trust. Connect your Shopify store once and the AI knows your products (names, variants, prices, stock), orders (status, tracking, delivery estimates), customers (purchase history, contact details) and store policies (returns, shipping, exchanges). On calls it can: answer product questions from your live catalog; tell customers where their order is after verifying them by email/phone; update a shipping address if the order hasn't been fulfilled; cancel an eligible order that hasn't shipped (or explain returns and open a ticket if it has); and take orders by phone, creating a Shopify draft order and sending a secure checkout link. If a request is too complex, or the customer wants a human, it creates a ticket with the full transcript and summary, or transfers the live call to your team with a brief. Before sharing or changing any order, it verifies the caller's email and phone against your Shopify data — if they don't match, it shares nothing. It also works outbound: launch follow-up calls to shoppers who abandoned their cart, answer their last questions, and complete the purchase on the call. Setup takes a few minutes via the Shopify app: connect your store, configure your AI employee, and connect a phone number (forward your existing number via SIP trunk, or add a new Twilio number). Every account starts with a lifetime trial of 10 free calling minutes — no credit card, no time limit. Plans are based on included AI call minutes; every plan includes AI voice model costs.