Salesforce Agentforce

Salesforce Agentforce is an enterprise platform for building, deploying, and governing autonomous agents grounded in Salesforce CRM and business data. Agents can resolve service cases, qualify leads, schedule appointments, support employees, and hand complex work to people.

Key features

• Low-code Agent Builder with reusable actions and instructions
• Native access to Salesforce CRM, Data 360, Flow, Apex, and MuleSoft
• Customer service, sales, marketing, commerce, HR, and IT agents
• Voice, web, app, and messaging deployment
• Multi-agent orchestration, MCP connectivity, and observability
• Enterprise security and human escalation controls

Agentforce is a leading choice for organizations whose customer and operational data already lives in Salesforce.