Granicus Government Experience Agent

Granicus Government Experience Agent, or GXA, is a purpose-built AI service layer for public agencies. It gives residents a 24/7 digital front door to approved government information and services across web, mobile, SMS, social, text, and voice, with support for more than 75 languages and escalation to staff. GXA uses agency-approved content, generates policy-aligned and explainable responses, connects requests to operational workflows, and provides traceable, audit-ready interactions designed around government security, privacy, accessibility, and accountability requirements.