Aisera

Aisera is an enterprise AI platform that automates resolution of IT, HR, and customer service requests instead of just routing tickets to human agents faster. It combines conversational AI with workflow automation, plugging into existing systems like ServiceNow, Salesforce, Zendesk, and Workday so it can actually take action: resetting a password, provisioning software access, or answering a benefits question, rather than just surfacing a knowledge base article.

The product is aimed at large enterprises with high ticket volumes across IT service management, HR service delivery, and customer support, where reducing average handle time and deflecting repetitive tickets translates into real cost savings. Aisera markets its approach as AI Service Management (AISM), layering generative AI and large language models on top of a more established workflow-automation and integration core built over several years, rather than being a chatbot wrapper launched purely for the recent LLM wave.

What differentiates it from many customer support AI tools is this dual focus on IT and customer-facing use cases within one platform, plus its emphasis on autonomous resolution and pre-built integrations with common enterprise systems (ServiceNow, Salesforce, Slack, Microsoft Teams, Okta) rather than requiring heavy custom development. It competes with players like Moveworks in the IT/HR automation space and with support-specific AI vendors like Intercom and Zendesk's own AI offerings on the customer service side.