Unthread

Introducing Unthread: Revolutionizing Customer Support Workflows in Slack

Unthread is an innovative AI-powered support tool designed to revolutionize customer support workflows within Slack. By seamlessly integrating with Slack, Unthread transforms your workspace into a streamlined customer support hub, providing top-notch service and timely resolutions.

Key Features and Benefits:

Seamless Slack Integration

Unthread operates entirely within Slack, ensuring a cohesive and familiar environment for your support teams.

Ticket Generation

Convert support requests into prioritized tickets with assignments and SLAs for efficient tracking.

Automated Assignment

Unthread assigns ownership of incoming messages, ensuring accountability and organized handling.

Faster Responses

Prioritize and categorize messages, allowing support reps to address important queries promptly.

Collaborative Resolution

Collaborate with colleagues within Slack to resolve issues and escalate when necessary.

AI Message Categorization

Utilize AI to automatically categorize messages like bugs, feature requests, and greetings.

Response Suggestions

AI-powered responses aid support reps in providing accurate solutions based on common queries.

Integration Capabilities

Seamlessly integrate with tools like Salesforce, Hubspot, Linear, and Asana for enhanced functionality.

Customizable Tags

Add your own tags for roadmap planning and prioritization of customer needs.

Industry-Focused

Tailored for various industries including FinTech, Infrastructure SAAS, HR Tech, Agencies, Open Source, and Productivity Tools.

User Benefits:

Efficiency

Simplify support processes within Slack for efficient and organized ticket handling.

Transparency

Improve transparency and accountability by assigning ownership to support requests.

Collaboration

Collaborate seamlessly with colleagues to resolve customer issues collaboratively.

AI Assistance

Utilize AI-powered suggestions for quick and accurate responses.

Customization

Add your own tags for precise categorization and prioritization.

Summary:

Unthread is the ultimate solution for transforming Slack into a powerful customer support platform. With its AI-powered capabilities, ticket prioritization, and collaborative features, Unthread ensures efficient support workflows and timely issue resolutions. Simplify customer support within Slack and provide exceptional service with Unthread. Experience the future of support today!